frequently asked
questions

Deliveries are completed: Monday to Friday between 7.00am – 4.30pm

Check with us if you require a delivery outside of these times as we can work with you to arrange time that suits your needs.

Deliveries are processed promptly upon receipt of full payment.

Delivery may take between 3-5 working days. You will receive an email confirming the delivery day once payment has been received and the order has been lodged with the transport company.

We do our best to accommodate your request. Give us as much notice as you can, and we will work to meet your needs. We group as many deliveries as we can going to the same area on the same delivery run.

Deliveries North of the River to the Sunshine Coast are more popular making it easier to get your delivery on a run quite quickly.

We deliver to the greater Brisbane area – from the Sunshine Coast, to the Gold Coast and the Ipswich Area. Check our Delivery Zone Suburb list for your suburb. If it doesn’t show but is near one that is listed - check with us – chances are we will deliver there.

We are charged for a full truck, for the maximum weight it can carry and the number of pallet spaces that it will hold as well as the time that is needed to complete the deliveries on board.

The price that shows in the Estimate Shipping field presumes you wish the delivery as promptly as possible and that your order will fill one of the 3 truck sizes.

Don't need 6,8 or 12Bags?

(The truck sizes we use more often are  6Tonne, 8 Tonne or 12 Tonne Crane Trucks)

We have worked on the possibility of multiple deliveries on one vehicle (Ring Run), so there is a chance that we will be able to work out a price for one or a few bags and be able to charge you a pro-rata delivery fee.

If you don't need your order urgently and only want a couple of bags, why not call or email us to find out about a Ring Run delivery option.

The price for the first item of any order will cover the freight charges for multiple drops to areas on the Delivery Zone list.

They are delivered by a crane truck and placed as close as safely possible to the area you require the bulka bag.

We may be able to offer a freight saving if we are able to use a non-crane truck.

Please either call or email us to discuss more details.

If you have inadvertently ordered a wrong item, need to cancel, add or subtract from your original order either call or email straight away quoting the order reference number.

You will generally have a minimum of 48 hours to do this.

We will then arrange to adjust the order and either raise a charge or credit if there is any difference in the total price.

If you delay contacting us or it is after midday the day before the order is scheduled to be delivered it may cause additional charges to recall or reroute deliveries especially if they have been dispatched in preparation for delivery

Our Bulka bags will hold a cubic metre of most products.

Some products weigh more or less than 1 Tonne for a cubic metre of product.

Bulka Bags will be filled to either

Half or One Cubic Metre

or

Half or One Tonne.

Light Products like mulch are traditionally sold by Cubic Metre while more dense products like stone, soil, sands are converted to Tonnes for accuracy in supplying product.

Each product has a different weight per cubic metre – please see the conversion guide on a product to work out how many tonnes you need to order from your cubic metre measurements.

For further clarification, please don’t hesitate to contact us by phone or email and we can help.

a “tonne” is a metric measure that is used in Australia. A “tonne” is equal to 1,000 kg.

Both “ton” and “tonne” are units of weight, but a “ton” is a British and American measure, while a “tonne” is a metric measure and the measure that we use

Deliveries are processed promptly upon receipt of full payment.

Delivery may take between 3-5 working days. You will receive an email confirming the delivery day once payment has been received and the order has been lodged with the transport company.

Unfortunately, we do not accept the return of surplus product.

Goods are available for order in Half or One Tonne / Half or One Cubic metre quantities, or in the case of Cement a full pallet.

You will need to place your order to the nearest to these amounts

We do recommend that you order approximately 10% extra for variables such as product compaction.

Any product left over can be put away for any future repairs

During the order process, if you are not sure about which goods you require, we are more than happy, as part of our customer service process, to spend time with you by phone or email, providing advice on product selection, volume requirements and information specific to your order and delivery, including logistic planning.